Forgot Password

The preset password is the 6 digits number of HKID card followed by “00” (double zeros).

For example: HKID: A123456(X), the preset password is 12345600.

Please enter your PB Number, email and the above password, then click the relevant button to apply for reset password. Upon on your request, a new password will be sent you by email within 1 working day (only applicable to members who have registered in the “Update Profile”), otherwise, please contact our staff at 2399 7878 during the office hours.